PRIVACY POLICY
1. INTRODUCTION
Welcome to thcandvapes.co.uk (the “Website”). We value your privacy and are committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our Website, place orders, engage with us, or use our services.
By using our Website, you consent to the practices described in this policy.
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2. INFORMATION WE COLLECT
2.1 PERSONAL INFORMATION YOU PROVIDE
Account Information: Name, email address, billing/shipping address, phone number, username, and password (if you create an account).
Order Details: Items purchased, transaction information, payment method (processed securely via third-party providers).
Customer Support Data: Any information you share when contacting customer service, including messages, emails, and feedback.
2.2 INFORMATION WE AUTOMATICALLY COLLECT
Technical Data: IP address, browser type and version, operating system, device type, and time zone setting.
Usage Data: Pages visited, time spent on site, clickstream paths, referral URLs, search queries, and other interaction data.
These help us understand how you use the Website and allow us to improve performance and user experience.
(Similar practices are used by Vape UK and related sites for analytics and functionality monitoring.)
2.3 THIRD-PARTY SOURCES
We may receive data from third-party services you use to log in (e.g., social media accounts), unless you decline permission. We may also obtain demographic or interest-based data from analytics companies to help us understand our audience better.
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3. USE OF COOKIES AND TRACKING TECHNOLOGIES
Our Website uses cookies, web beacons, analytics tools, and similar technologies to:
Enhance user experience and site navigation
Track usage patterns and website traffic
Personalize content and offers
Conduct marketing and advertising
Perform troubleshooting and security monitoring
You may manage or block cookies through your browser settings, though this may affect functionality.
(See Govapeshop’s or Vape UK’s descriptions of cookies and tracking for similar approaches.)
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4. HOW WE USE YOUR INFORMATION
We use personal data for purposes including but not limited to:
4.1 ORDER PROCESSING
To fulfill your purchases, process payments, arrange shipping, and handle returns/refunds.
4.2 CUSTOMER COMMUNICATION
To send order confirmations, shipping updates, customer support responses, and promotional messages (if you opt in).
4.3 SERVICE IMPROVEMENT & PERSONALIZATION
To analyze behavior, improve website functionality, customize content, and enhance user experience.
4.4 MARKETING & ADVERTISING
To inform about promotions, new products, or services that may interest you—based on your preferences and browsing habits.
(Similar to how Vape UK shares data with analytics and marketing partners.)
4.5 SECURITY, FRAUD PREVENTION & LEGAL PURPOSES
To detect suspicious activities, prevent fraud, comply with laws and court orders, or protect the rights, property, or safety of users and the Website.
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5. DATA SHARING & DISCLOSURE
5.1 SERVICE PROVIDERS & BUSINESS PARTNERS
We may share necessary personal data with trusted third parties to facilitate:
Order fulfillment (e.g., shipping companies)
Analytics services
Marketing and email delivery
These parties are contractually bound to keep your information confidential and use it only for purposes specified by us.
(As detailed in Govapeshop and Vape UK policies.)
5.2 LEGAL COMPLIANCE & PROTECTION
We may share data when legally required (e.g., subpoenas, law enforcement) or to protect our rights, Website users, or public interest.
5.3 BUSINESS TRANSFERS
If thcandvapes.co.uk is merged, acquired, or assets sold, personal data may be transferred as part of the transaction, under continued privacy obligations.
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6. DATA RETENTION
We retain your personal data for as long as necessary for the purposes laid out above or to comply with legal obligations. When no longer needed, data will be securely deleted or anonymized.
(Note: Some businesses, like certain vape retailers, even delete order-related data shortly after delivery.)
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7. YOUR RIGHTS & HOW TO EXERCISE THEM
Depending on your location (particularly if you reside in the UK/EEA), you may have the following rights:
Access: View the personal data we hold about you.
Rectification: Request corrections to inaccurate or incomplete data.
Erasure (“Right to be Forgotten”): Ask for deletion of your personal information under certain conditions.
Restriction: Limit how we process your data.
Portability: Receive your personal data in a structured, commonly used format.
Objection: Object to processing for marketing or certain automated tasks.
Withdraw Consent: If processing is based on consent, you may withdraw it at any time.
To exercise these rights, please contact us at [your email/contact page]. We may need to verify your identity for security purposes.
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8. SECURITY MEASURES
We implement appropriate administrative, technical, and organizational safeguards to protect your data:
Secure servers with encryption (e.g., SSL/TLS)
Access controls limiting data exposure
Regular security assessments
However, as with all online systems, no method is completely foolproof or immune to potential threats.
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9. CHILDREN’S PRIVACY
Our Website is intended for users 18 years or older. We do not knowingly collect data from individuals under 18. If we become aware we have collected such information from a minor, we will promptly delete it.
(This aligns with policies like Hemp Knightz and Govapeshop.)
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10. EXTERNAL LINKS & THIRD-PARTY SERVICES
Our Website may contain links to external websites or utilize third-party services (e.g., ads, payment gateways, social media plugins). These external platforms have their own privacy policies, over which we have no control. We recommend reviewing their policies when you leave our site.
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11. POLICY UPDATES
We may update this Privacy Policy to reflect changes in legal requirements, business operations, or technological developments. All revisions will include a new “Effective Date,” and significant changes may be communicated via email or prominent Website notices.
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12. CONTACT INFORMATION
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Email: [insert your support or data privacy email]
Mailing Address: [insert business address, if applicable]